Shipping

NOTICE: EXPECT DELIVERY DELAYS DUE TO THE CANADA POST STRIKE. THANK YOU FOR YOUR PATIENCE.

 

Warehouse Locations: We ship all of our merchandise from Vancouver Island in Canada.

Order Processing: We aim to process and ship orders weekly for items that we have in stock. We will provide delay estimates for items that are back ordered.  Please allow up to 48 hours for online updates. If a significant amount of time has passed and you have not received a shipping notification, please contact us.

Shipping Cost: We generally set shipping costs based on weight, size and the shipping address. Residents in certain countries may also have tax and duty applied to their shipment per their country's import laws.  Hinterland is not responsible for any duty, customs fees, or VAT in the destination country.

Packaging: We aim to minimize our packaging, while ensuring your merchandise arrives safe. Where possible, we will use recycled materials for shipping packages.

Customs, Tax, & Duty Fees: International orders may have customs, tax, & duty fees applied to them by the receiving country's customs agency. Your country may impose additional charges based on individual examination of the package by customs agents. Due to this unpredictable process, we are unable to prepay those customs duties as we are never notified in advance if the item sent will be levied with additional charges.  These charges are at the customers expense.

Shipping Restrictions: As per Canada Post current Delivery Service Alerts we currently do not ship to Iran, Lebanon, Israel, Haiti, Ukraine, West Bank and Gaza Strip, Sudan, Korea North Dem Rep, Libya, Somalia, Syria, Yemen,  Russia, and Belarus.  For a full list of current Canada Post Service Alerts please follow this link: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page